Privacy Policy

Our Privacy Policy was last updated on June 30, 2025.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed PIPEDA Privacy Policy Template.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• "Account" means a unique account created for You to access our Service or parts of our Service.

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Chakra&Aura

• "Country" refers to Hong Kong.

• "Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

• "Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.

• "Personal Data" is any information that relates to an identified or identifiable individual.

• "Service" refers to the Website.

• "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• "Website" refers to Chakra&Aura, accessible from https://chakraandaura.com

• "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, State, Province, ZIP/Postal code, City

• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

  Type: Session Cookies

  Administered by: Us

  Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

  Type: Persistent Cookies

  Administered by: Us

  Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

• Tracking and Performance Cookies

  Type: Persistent Cookies

  Administered by: Third-Parties

  Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.

• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

• To manage Your requests: To attend and manage Your requests to Us.

• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting this page on our website: https://chakraandaura.com
• By sending us an email: support@chakraandaura.com

Shipping & Returns — Simple, Safe & Worry-Free

At Chakra & Aura, we are committed to making your shopping experience smooth, secure, and stress-free.

✔ 30-Day Easy Returns
✔ Free Return Shipping
✔ Full Refund Guarantee
✔ Worldwide Delivery

Your satisfaction is always our priority — if anything feels off, we’ll make it right.

🚚 Shipping Information

Processing Time

Orders are processed within 2–5 business days.

Delivery Time (Estimated)

Delivery time includes processing time + shipping time.
Estimated total delivery times by region:

Please note that actual delivery dates may vary due to factors such as shipping delays, weather conditions, or customs processing.

Shipping Options

• Standard Shipping: 7–20 business days

• Express Shipping (DHL): 6–8 business days

Shipping Cost

• Free Shipping on orders over $50 USD

• Standard Shipping: $5 USD

🎁 Free Product Offer

We occasionally offer special free items as part of our promotions.

A small $7.99 USD shipping & handling fee applies, which includes:

• Shipping & logistics costs

• Taxes and processing fees

• A small charitable contribution

This allows us to continue offering meaningful products at no cost while maintaining quality service.

🔄 30-Day Easy Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.

Return Eligibility

Returns are accepted for:

• Items that are damaged or defective

• Items with quality issues

• Incorrect items received

What we offer:
✔ Full refund or free replacement
✔ No return shipping fees
✔ No additional handling fees

Non-Returnable Items

We do not accept returns for the following reasons:

• Change of mind (e.g., no longer want the item)

• Size or style selection error (please review product details carefully before ordering)

After 30 days, we may not be able to process return requests.

📦 Return Process

To initiate a return, please contact us at:
support@chakraandaura.com

Please include:

• Your order number

• Reason for return

• Photos (if applicable)

Our support team will guide you through the process and provide the return address if needed.

💰 Refunds

• Refunds are processed within 1–2 business days after inspection

• Funds typically arrive within 7–15 business days, depending on your bank or payment provider

• Refunds will be issued to your original payment method

🔁 Exchanges

If you would like to exchange your item (size, model, or variant), please contact us.

✔ Free exchange service
✔ No additional shipping or handling fees

❌ Order Cancellation

• Orders can be canceled before shipping for a full refund

• Once shipped, the standard return policy applies

🌍 Delivery Coverage

We ship to most countries worldwide.

Exceptions:
Bahamas, Yemen, Cuba, Iran, Sudan, Syria

🏠 Change of Delivery Address

✔ No fee for address changes before tracking is issued

📍 Order Tracking

Once your order is shipped, you will receive a tracking link via email.

You can also track your order by logging into your account on our website.

💼 Taxes & Duties

Import duties, taxes (such as VAT), and customs clearance fees are not included in the item price or shipping cost.

• These charges, if applicable, are determined by your local customs office

• They are the responsibility of the recipient

• Please check with your local customs authorities for more information before placing your order

Note: While we strive to minimize unexpected fees, customs policies vary by country and are beyond our control.

📬 Address Accuracy Responsibility

Please ensure your shipping address is complete and accurate when placing your order.

• If an order is returned to us due to an incorrect or incomplete address provided by the customer, or because the package was unclaimed, we will notify you

• In such cases, you may choose to:
  – Pay for re-shipping (shipping fee will apply)
  – Receive a refund minus the original shipping cost (if applicable)

We are unable to issue refunds for orders that are lost or delayed due to an incorrect address provided at checkout.

⏱ Additional Information

• Handling Time: When your order leaves our warehouse

• Transit Time: Time taken for delivery after shipment

Please note that delivery times may vary due to factors such as weather, logistics delays, or customs processing.

❓ Frequently Asked Questions

Q: Can I cancel my order?
A: Yes — as long as it hasn’t been shipped, you’ll receive a full refund.

Q: Do I need to pay customs fees?
A: Usually no, but it depends on your country’s regulations. Please review our Taxes & Duties section for details.

Q: How do I track my order?
A: A tracking link will be sent to your email once your order ships.

Q: What if I entered the wrong shipping address?
A: Please contact us immediately. If the order hasn’t shipped yet, we can update it for free. Once shipped, we cannot change the address, and the Address Accuracy Responsibility policy will apply.

📩 Need Help?

For any questions, feel free to contact us:
support@chakraandaura.com

We’re always here to help.