Shipping & Returns — Simple, Safe & Worry-Free

At Chakra & Aura, we are committed to making your shopping experience smooth, secure, and stress-free.

✔ 30-Day Easy Returns
✔ Free Return Shipping
✔ Full Refund Guarantee
✔ Worldwide Delivery

Your satisfaction is always our priority — if anything feels off, we’ll make it right.

🚚 Shipping Information

Processing Time

Orders are processed within 2–5 business days.

Delivery Time (Estimated)

Delivery time includes processing time + shipping time.
Estimated total delivery times by region:

Please note that actual delivery dates may vary due to factors such as shipping delays, weather conditions, or customs processing.

Shipping Options

• Standard Shipping: 7–20 business days

• Express Shipping (DHL): 6–8 business days

Shipping Cost

• Free Shipping on orders over $50 USD

• Standard Shipping: $5 USD

🎁 Free Product Offer

We occasionally offer special free items as part of our promotions.

A small $7.99 USD shipping & handling fee applies, which includes:

• Shipping & logistics costs

• Taxes and processing fees

• A small charitable contribution

This allows us to continue offering meaningful products at no cost while maintaining quality service.

🔄 30-Day Easy Returns

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your item.

Return Eligibility

Returns are accepted for:

• Items that are damaged or defective

• Items with quality issues

• Incorrect items received

What we offer:
✔ Full refund or free replacement
✔ No return shipping fees
✔ No additional handling fees

Non-Returnable Items

We do not accept returns for the following reasons:

• Change of mind (e.g., no longer want the item)

• Size or style selection error (please review product details carefully before ordering)

After 30 days, we may not be able to process return requests.

📦 Return Process

To initiate a return, please contact us at:
support@chakraandaura.com

Please include:

• Your order number

• Reason for return

• Photos (if applicable)

Our support team will guide you through the process and provide the return address if needed.

💰 Refunds

• Refunds are processed within 1–2 business days after inspection

• Funds typically arrive within 7–15 business days, depending on your bank or payment provider

• Refunds will be issued to your original payment method

🔁 Exchanges

If you would like to exchange your item (size, model, or variant), please contact us.

✔ Free exchange service
✔ No additional shipping or handling fees

❌ Order Cancellation

• Orders can be canceled before shipping for a full refund

• Once shipped, the standard return policy applies

🌍 Delivery Coverage

We ship to most countries worldwide.

Exceptions:
Bahamas, Yemen, Cuba, Iran, Sudan, Syria

🏠 Change of Delivery Address

✔ No fee for address changes before tracking is issued

📍 Order Tracking

Once your order is shipped, you will receive a tracking link via email.

You can also track your order by logging into your account on our website.

💼 Taxes & Duties

Import duties, taxes (such as VAT), and customs clearance fees are not included in the item price or shipping cost.

• These charges, if applicable, are determined by your local customs office

• They are the responsibility of the recipient

• Please check with your local customs authorities for more information before placing your order

Note: While we strive to minimize unexpected fees, customs policies vary by country and are beyond our control.

📬 Address Accuracy Responsibility

Please ensure your shipping address is complete and accurate when placing your order.

• If an order is returned to us due to an incorrect or incomplete address provided by the customer, or because the package was unclaimed, we will notify you

• In such cases, you may choose to:
  – Pay for re-shipping (shipping fee will apply)
  – Receive a refund minus the original shipping cost (if applicable)

We are unable to issue refunds for orders that are lost or delayed due to an incorrect address provided at checkout.

⏱ Additional Information

• Handling Time: When your order leaves our warehouse

• Transit Time: Time taken for delivery after shipment

Please note that delivery times may vary due to factors such as weather, logistics delays, or customs processing.

❓ Frequently Asked Questions

Q: Can I cancel my order?
A: Yes — as long as it hasn’t been shipped, you’ll receive a full refund.

Q: Do I need to pay customs fees?
A: Usually no, but it depends on your country’s regulations. Please review our Taxes & Duties section for details.

Q: How do I track my order?
A: A tracking link will be sent to your email once your order ships.

Q: What if I entered the wrong shipping address?
A: Please contact us immediately. If the order hasn’t shipped yet, we can update it for free. Once shipped, we cannot change the address, and the Address Accuracy Responsibility policy will apply.

📩 Need Help?

For any questions, feel free to contact us:
support@chakraandaura.com

We’re always here to help.